FAQ

We completely get it, we change our minds too! As long as your items have not been packed by our warehouse, we will be able to cancel your order. Contact us here with your order number and request, as quickly as possible if you change your mind.

Want to add or remove something from your cart? Contact us here, with your order number and request, and we will see what we can do!

As long as your items have not been packed by our warehouse, we will be able to assist you.

Typically, orders will be shipped out within 24 hours. However, during festive/sales seasons, you might expect to see a slight delay.

We are sorry to know that you received the wrong content. Drop us an email at hello@ellamoreswim.com , with your order number, and an image of what you received. Our team will assist you within 2 working days.

As long as your items have not been packed by our warehouse, we can cancel your order, and you will be able to re-order with your discount code.

Yes, we do offer free express shipping with min. spend $70 via NinjaVan or SingPost. You should receive your items within 3 to 5 working days.

Once you place your order, your items will be packed within 24 hours, and picked up by the courier.

Please contact us here, if you have yet to receive your items 30 days for the day that it is shipped out.

Please contact us here with your order number, and our team will help you out.

Yes, a tracking number will be provided in your email. Should you not be able to find it, feel free to reach out to us at hello@ellamoreswim.com.

Yes! We accept returns and exchanges within 14 days of receiving your order. To be eligible:

• Items must be unworn, unwashed, and in original condition
• Hygiene liners and tags must be intact
• Sets must be returned together
• Sale items, free gifts, and final sale products are not eligible

Any sign of use, such as washing, tearing, or removal of tags and hygiene stickers, will make the item/s ineligible for a Return/Exchange/Refund.

Do note that all approved returns will be issued in the form of store credit. The customer is responsible for return shipping, which must be completed using a trackable service.

Returns applied to only regular-priced items. Items marked as final sale are not eligible for a return/refund/exchange.

All returns are in the form of store credits only. All returns will be refunded in the form of an e-Gift card. The Store credit does not expire, and may be used to purchase any items from our store. Please allow up to 7 business days for your store credit to be issued from the date that your return arrive our warehouse. Our team will have to check the items to make sure that it is not worn and used, and tags and hygiene seals are still intact.

We do not offer refunds to the original payment method. However, in exceptional cases, a refund may be considered at the sole discretion of Ellamore Swim. If approved, the following conditions apply:

• A 10% processing and handling fee will be deducted from the refund amount. This fee covers quality checks and restocking costs.
• The customer is responsible for return shipping, which must be completed using a trackable service. Return labels are not provided, and we are unable to reimburse shipping costs.

To exchange your items, drop us an email at hello@ellamoreswim.com! We offers only ONE free exchange per paid order. Once an exchange has been completed and delivered, the order cannot be exchanged again or refunded to your original mode of payment.

Not sure which size or style to choose for your exchange? Our team is happy to help with recommendations!

Upon receiving your order, please check all of your products to check if the item(s) are in good condition. If the item you received is damaged, defective, or if you have received the wrong item (colour/design/size), please contact us at hello@ellamoreswim.com first.

Do note that we are not liable for any damage beyond normal wear and tear, or colour fade.

Once the label/hygiene seal has been removed, or items have been wash, you will not be able to return your items. If your items doesn't meet our conditions as stated here, you will be subjected to a penalty fee 50% of the value of the items you purchased.

This requirement is set in place for hygiene purposes, and to ensure that the item is still in good and clean condition to put it back into our inventory.

We offer a range of payment options - Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal. We also take store credit in the form of e-gift cards.

As long as your items have not been packed by our warehouse, we will be able to cancel your order. Do drop us an email as quickly as possible if you change your mind.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.